Originally published December 13, 2012 at 12:32 p.m., updated December 13, 2012 at 12:32 p.m.
Hixson resident Jesse Cox built Access Door Company from the ground up in 2005 at the age of 23, when he started the garage door installation and maintenance company out of his apartment. Despite a down economy and the recent drop in new construction, today he operates out of a 4,000-square-foot showroom and has managed to grow the business by 43 percent in 2012 alone.
While new construction propelled the business at the beginning — Cox mainly worked with contractors he met at job sites until around 2008 — it was Access Doors’ successful transition to the remodel/retrofit market that has allowed for its continued growth, he said.
“People are realizing they’re not just wanting contractor-grade doors anymore,” said Cox, whose business buys directly from the manufacturer and provides a lifetime warranty on all the doors he sells as well as their installation. “They want something well insulated and aesthetically pleasing that complements the home.”
He said through Access Doors he wants to serve the type of discerning customer that likes to shop around and who reads product reviews online.
“We take a lot more time in the sales process to cater to the homeowner,” said Cox, who still regularly goes on sales and service calls for the company.
Customers have the option of having a sales person come to their home or of visiting the Hixson showroom to see examples of different options, such as the low-maintenance faux-wood finish currently enjoying popularity, Cox said. The business also has a program called the Door Imagination System that can take a photo of a client’s home and visually display it in conjunction with the different door looks they are considering.
Access Doors makes its own door springs and offers custom painting, providing a door which truly fits the customer’s home, said Cox.
Perhaps the most unique aspect of the business is its commitment to serving its customers that day, provided the call is placed before noon. The lifetime warranty on installation is also a rarity, said Cox.
“These days and times, that’s important to a homeowner,” he said.
So is a good reputation, which Cox said the company maintains by following through on its lifetime installation warranty, keeping job sites clean and making sure service providers show up on time. He said numerous online customer reviews on sites such as Angie’s List back up his assertions and draw in new customers for him.
Cox said as his business grows he does not plan to open additional locations, as his goal is to earn a modest living while serving his local community at the closest range possible.